Frequently Asked Questions

Find answers to our application process

New Hire Appointments

I need to reschedule my new hire appointment.

A new hire appointment is your initial appointment after you have applied. In order to reschedule your new hire appointment, please follow these steps. You do not need to contact us. You can reschedule your appointment from your job page.

1. Log into your candidate account at hiring.amazon.ca
2. Click 'Go to my jobs' in the upper left, choose 'Prepare for your Appointment' and find the job you are applying for.
3. This will display your pre-hire checklist for this job.
4. At the top of the screen, you will see a banner with the date and time for your pre-hire appointment.
5. To reschedule your appointment, click the ‘Reschedule’ link next to ‘Can’t attend at this time?’.
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6. Now you will be able to review the available appointments that will allow you to keep the same shift and start date (Day 1) schedule.

If you need more help, please choose an option above to connect with candidate support by phone, chat or text.

I am trying to schedule an appointment, but there are no appointments available.

New hire appointments fill up quickly! We load jobs as soon as they come available. Please continue to check your job page daily for future appointment openings.

1. Log into your candidate account at https://hiring.amazon.ca/#/
2. Click on the menu in the top right-hand corner
3. Click on 'Jobs I've Applied To.' You will then be able to click on 'Please continue your application' to pick from available hiring appointments

Note: If there is nothing available, it means that all of the slots have filled up. We encourage you to check your application frequently in the event of more openings.

I am trying to schedule an appointment but am unable to attend any of the available appointments.

All available appointments will be shown on the job page. If you are unable to make any of the available appointments, please continue to check your job page daily, for future appointment openings. To check for available appointments, follow these steps:

1. Log into your candidate account at https://hiring.amazon.ca/#/
2. Click on 'Go to my jobs' on top left corner.

You will then be able to click on 'Please continue your application' to pick from available appointments.

I had a new hire appointment in the past, but could not attend and need to reschedule.

A new hire appointment is your initial appointment after you have applied. If you reschedule your appointment you are forfeiting your current shift as well as any sign-on bonus that goes with that shift.

In order to reschedule your new hire appointment please follow these steps:
1. Log into your candidate account at hiring.amazon.ca
2. Click on the menu in the upper right hand corner
3. Click on 'Jobs I've Applied To'
4. Under 'My Appointments', click on the 'Action' button next to your scheduled appointment
5. Click on 'Cancel'
6. Refresh your page and click 'Please continue your application'
7. You can now select your shift preferences and schedule a New Hire Appointment. If there are no appointments available, you will not be able to reschedule your appointment at this time.

Login Issues

How do I reset my account PIN?

1. To reset your personal PIN, go to hiring.amazon.com/app#/forgotPin.
2. Click on 'Forgot your personal PIN'
3. Type the email address you used when you made your account and click 'Continue'.
4. You will get an email with a verification code. Copy and paste the code into the first empty space. Choose a new 6-digit pin that you can remember and type it into the next two blank spaces. Click 'Update'.

I forgot the email address or phone number I used to create my account.

To log into your account or reset your password PIN, you need to know the email address and the phone number you used when you set up your account.

If you cannot remember what email address you used or if you did not verify your mobile phone number when you made your account, connect with candidate support at hiring.amazon.ca/contact-us

How do I create an account?

You can sign into your profile to confirm or change your information at any time.

To view your personal information:
1. Log into your candidate account at hiring.amazon.ca
2. Click on the dropdown next to "My Account"
3. Click on "My Profile"
4. Click 'Edit' next to 'Personal Details"

To edit your information:
1. Choose the part you want to update.
2. After you expand the section, the edit option will be available in the right corner.
3. If you make any changes, click 'Save'.

If you do not see the information you want to change, connect with candidate support by phone, chat or text for more help.

I received a message saying “My email is already registered…”

If you got the following message: “This email is already registered. Please provide a different number or login with this email address,” this means you already have an account in our system!

To continue, log into your existing account. To reset your password pin, go to hiring.amazon.ca/app#/forgotpin.

If you did not create an account before, make sure you typed your email address correctly. If this does not solve the problem, connect with candidate support by phone, chat or text for more help.

I need to confirm or edit information on my profile.

You can sign in to your profile to confirm or change your information at any time.

1. Log into your candidate account at hiring.amazon.ca
2. Click on the dropdown next to "My Account"
3. Click on "My Profile"
4. Click 'Edit' next to 'Personal Details"

To edit your information:
1. Choose the part you want to update.
2. After you expand the section, the edit option will be available in the right corner.
3. If you make any changes, click 'Save'.

If you do not see the information you want to change, connect with candidate support by phone, chat or text for more help.

How can I login to A to Z?

A to Z can be accessed through the internal Amazon network or from an external network such as your personal computer, tablet or smart phone.

Application and Hiring Process

How do I apply? Can I re-apply?

You can see all of Amazon’s open Warehouse positions here: hiring.amazon.ca

Availability is constantly changing, and we encourage you to check the hiring.amazon.ca website frequently for updates. You can also sign up for email alerts.

Note: If you don’t see a job posting for a particular location, please check back as new roles are added frequently.

Why don't I see any jobs in my area?

If you don’t see jobs near you, sign up for email alerts here.

What is my application status?

You can check the status of your application by following these steps.

1. Log into your candidate account at hiring.amazon.ca
2. Click 'Go to my jobs' in the upper left, choose 'Prepare for your Appointment' and find the job you are applying for.
3. This will display your pre-hire checklist for this job. You can check your application state here.

If you need more help, please choose an option above to connect with candidate support by phone, chat or text.

Here’s how our hiring process works:

Step 1 – Application
Our online application can be completed in about an hour and includes picking your shift and scheduling your new hire appointment.

Step 2 – New Hire Appointment
This is where you complete the hiring process. You’ll need to provide proof of your identity and employment eligibility.

Step 3 – New Hire Orientation
Learn about your new job, hear from senior leaders, and get your badge photo for your first day.

Step 4 – Your First Day
At Amazon, we call your first day on the job "Day 1" and you'll receive your official badge. Welcome!

Learn more about Amazon's hiring process.

Do I need a resume?

Most hourly jobs at Amazon do not require a resume, including warehouse jobs.

Search Canada warehouse jobs at hiring.amazon.ca

Do I need to interview?

Our hiring process for most hourly roles does not require an interview! At the New Hire Event, the local Amazon team will assist you in the next Steps of the hiring process.

How do I know I’ve completed my application?

Once you’ve selected a new hire event, you'll be on the "Review and Submit" page. Here, you'll click "Submit application" at the bottom of the page. Until you’ve finished these steps, your application is incomplete.

Rehire Process

Can I re-apply and be rehired?

If you previously worked at Amazon, you are welcome to re-apply. We will evaluate your rehire eligibility based on your employment record. Please note, all candidates who have previously been hired at Amazon will go through this check, whether they worked or withdrew before starting. Once we have finished this process, we will notify you with next steps.

How long do I have to wait before I can re-apply?

You can re-apply at any time, at which point the time when you will be eligible for rehire will be determined.

What if I was terminated or fired?

Depending on the reason behind your termination, you may not be eligible for rehire until 90 days or more after your termination date.

Do I have to return to the same shift or site that I was previously in?

You can apply to any site and role pending your rehire eligibility and job availability.

Will my benefits remain the same?

Your benefit coverage depends on the employee class you are hired into. Benefit packages are periodically reviewed and updated. The most current information will be shared with you as part of your new hire package

Will my vacation remain the same?

If you return to employment with Amazon within 6 months of your termination date, you will accrue vacation time and vacation pay at the same rate as you accrued when your employment terminated. If you return to employment with Amazon after 6 months from your termination date, you will accrue vacation time and vacation pay at the normal rate for new Employees in their first year of employment.

If you return to employment with Amazon in Nova Scotia within 12 months of your termination date, you will accrue vacation time and vacation pay at the same rate as you accrued. Our hiring process for most hourly roles does not require an interview! At the New Hire Event, the local Amazon team will assist you in the next Steps of the hiring process.

Do any of my old write-ups get put on my record when restarting?

You start with a fresh slate. No feedback.

Do I get a new badge? I have my old one still, will that work? Can I take a new badge photo?

You receive and a new badge and can request a new picture.

I used to work as a Blue Badge but now only Seasonal is available. How do I get back to a Blue Badge role?

Blue badge positions are available based on business needs. Please consult with site PxT for more information.

I don't want to work in my old process path. How can I make sure I don't get that department?

Your department and shift assignment will be reviewed with you during the recruitment process.

Start Dates

I need to reschedule my start date appointment.

Your start date is your orientation date after you’ve already attended your new hire appointment.

Please be aware that we cannot guarantee that your same shift or any shifts will be available once you change or cancel your current shift.
If you have attended your pre-hire appointment, your shift can be changed after your background check and drug test are completed.

To change your start date, follow the steps below:
1. Log in to your candidate account at hiring.amazon.ca/app#/login.
2. Choose the 'Go to my jobs' button on the upper left of the screen. Then locate the position you are applying for.
3. Click on the 3 dots next to 'View Progress'. Click ‘Change my Shift or Start Date’.
4. On the next page you can review your current shift and start date. If you still want to change this selection. Click ‘Change schedule and start date' CLICK HERE' to select a new shift and start date.
5. The next page will show you all available shifts for the locations in which you have applied - update your preferences and review the options.
6. Click ‘SELECT’ next to the shift for which you prefer.
7. Review the Job and Shift Details — if you wish to select this shift, click ‘Select this job and schedule' and 'Confirm’.
8. Your application will now be updated to the new shift.

Please keep an eye on your inbox for an email confirming your first day onsite.If there are no shifts available, new shifts are typically added between Friday and Monday. If you would like to remove your current shift and start date, click ‘Cancel Shift’. We cannot guarantee there will be the same or any shift currently available once you cancel your scheduled shift.Please note that the once new shifts are available, they are first come first served, so we recommend if you receive a call stating new shifts have been posted, to log on to select your shift as soon as possible.

I had a start date appointment in the past, but could not attend and need to reschedule.

Your start date is your orientation date after you’ve already attended your new hire appointment.

In order to reschedule your start date appointment, please contact us.

Job Types

What types of jobs do you offer?

Amazon provides a variety of hourly roles for people interested in full-time, part-time, seasonal, or flexible schedules. Learn more to find the right job for you:

Warehouse Jobs

Pay Rate and Benefits

What is the pay rate at Amazon?

Pay rate differs based on the location and shift you choose. Pay rate can be found in the job description.

Does Amazon offer benefits for hourly workers?

Amazon’s benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as part-time, seasonal, or temporary employment.

Can I chat with MyHR and/or see previous pay statements?

You can access your pay information through DayForce.

When is pay day?

All hourly associates are paid on a weekly (every Friday) basis with 52 pay periods in each year.

Accommodations

Do you hire people with disabilities?

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce but also the diverse ways we work. If you have a disability and need an accommodation, during the application and hiring process, including support for the interview or onboarding process, please click on this link, and select your country in order to find information on how you can get support: amazon.jobs/en/disability/global

General Questions

Who can I contact if I don't see my question?

If you have a question not listed here, including questions about hiring events, your job offer, or new hire paperwork, you can find answers or speak to a candidate support representative at hiring.amazon.ca/contact-us

What information do I need to provide if I was referred by someone?

You will be asked to provide the name and the Amazon login of the person who referred you. If you do not have the Amazon login, the person who referred you should be able to provide it to you.

I was referred by someone. Where do I enter the referral while completing the application?

You will be prompted to enter referral information after selecting the time slot for your New Hire Appointment after completing the application.

How do I get safety shoes?

Refer to your pre-hire checklist for instructions for picking up safety shoes.

How do I opt-out of receiving SMS?

To opt out, you can change your contact preferences on the "Edit Profile" or "My Personal Information" section on the job portal.

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